Shipping policy

Order Processing Time

  • In-stock items are processed and shipped within 24–48 hours after payment confirmation.

  • Pre-order items have varying processing times depending on production location and order volume. Timelines will be announced for each product batch.

Pre-order Shipping Timeline

Pre-order shipping timelines depend on manufacturing base, production capacity, and order quantity. Updates will be communicated periodically.

Shipping Methods

We provide Door-to-Door delivery service through selected logistics partners.

Shipping Fees

  • Flat rate: THB 60 (Domestic orders)

Delivery Time Estimates

  • Bangkok Metropolitan Area: 2–3 business days

  • Other provinces: 3–5 business days

  • International orders: Varies by destination
    Estimated delivery times are based on normal operating conditions without external disruptions.

Shipping Delays

Delays may occur due to circumstances beyond our control, such as manufacturing issues, courier disruptions, or customs inspections.
If delays exceed 2 months, compensation may be offered in the form of store credit, discounts, or reward points, evaluated on a case-by-case basis.

Address Accuracy

Customers are responsible for providing complete and accurate shipping addresses. AREZ is not responsible for delays or losses caused by incorrect address details.

Tracking Information

  • A shipment confirmation email with tracking number and courier details will be sent once the order is dispatched.

  • Order status and tracking information can also be viewed via the customer’s order page.

Lost or Damaged Packages

  • If a package arrives damaged, AREZ will conduct an investigation and proceed according to our Return & Refund Policy.

  • If a package is lost after shipment details and tracking information have been successfully provided to the customer, AREZ shall not be held liable under any circumstances.