Refund policy

Eligibility for Returns

We accept returns only in the following cases:

  • Defective or damaged products upon opening the parcel (e.g. wrinkled, peeling, cracked, or detached prints)

  • Incorrect items received, such as:

    • Wrong size

    • Wrong quantity

    • Wrong product

    • Wrong color or design

Customers must provide clear evidence of the issue as stated below.

Non-returnable Items

The following items are not eligible for return or refund:

  • All Pre-Order items

  • Change-of-mind returns after the order has been shipped

  • Claims without valid proof (e.g. no unboxing video or evidence showing the issue upon first opening)

Return Period

All return requests must be submitted within 24 hours after the delivery is marked as completed.

Condition of Returned Items

Returned items must:

  • Be unused and unworn

  • Include all original accessories and packaging

  • Not have additional damage beyond the issue originally reported

Return Process

To request a return, please contact us via:

Please include your order number, photos/videos of the issue, and a brief description.

Refund Method

Refunds will be processed via bank transfer to the same account used for the original payment.

Refund Timeline

Refunds will be completed within 2–4 business days after we receive and inspect the returned item.

Shipping Costs for Returns

If the return is approved under our eligibility conditions, AREZ will cover the return shipping cost based on the actual shipping fee charged by the carrier.

Pre-Order & Deposit Policy

  • Pre-Order items are non-refundable in all cases, except when the product is defective or incorrect according to our return conditions.

  • For orders placed with a deposit, the remaining balance must be paid before shipment.

  • If the remaining payment is not completed within 5 days after notification, the deposit will be non-refundable, and the reserved item will be released for sale.